What to expect
GIFT CERTIFICATES
Gift certificates may be purchased for any dollar amount, and NEVER EXPIRE. All gift cards are non-refundable, non-transferable, and may not be used for gratuities. Prices of services are subject to change without notice. Gift card must be presented at the time of redemption, and Pure Spa is not responsible for any lost or stolen certificates.
EARLY ARRIVAL
In order for you to truly relax and receive all the great benefits of your service, it is best to arrive 15-20 minutes prior to the start of your treatment. Most clients enjoy sitting in our peaceful spa and having some water or tea before their treatment begins.
SPA ATTIRE
Clients receiving multiple treatments or massages will be given robes and slippers (if desired). Most clients prefer to remove all undergarments prior to massage in order to receive maximum benefits of the treatment, but removal is not required. Clients changing into robes will be given a garment bag in which to store their outside clothing.
24 HOUR CANCELLATION POLICY
If you need to cancel your appointment, please do so at least 24 hours prior. If Pure Spa is not notified of a cancellation 24 hours prior to the service, 50% of the expected service fee will be charged or deducted from a gift certificate.
APPOINTMENT SCHEDULING
A credit card is required when scheduling an appointment.
CHILDREN AND CELL PHONES
Though we love children, we must require all guests in our spa to be at least 13 years of age. In order to keep disturbances and distractions to a minimum, we request all cell phones and pagers be turned off while in the treatment center.
GRATUITIES
Gratuities are not included in the prices of our spa services or in gift certificates. Gratuity is not expected, but is very much appreciated. The industry average is 15%-20% of the service fee. Unfortunately, gift certificates cannot be accepted for gratuity.
PAYMENT
Visa, MasterCard, Discover, American Express, personal checks, and/or cash are all accepted. There will be a$25 charge for any returned check. All prices of services are subject to change without notice.
RETURNS
Any merchandise may be returned within 7 days of purchase with the original sales receipt. Without a receipt, a merchandise credit will be issued. There are no returns on gift certificates and/or series.
ABOUT YOUR VISIT
We are not responsible for any personal belongings brought into the spa. Prior to the start of any service, it is your responsibility to inform your therapist about any medical conditions.